Shipping & Returns

SHIPPING POLICY

All orders will be processed within 24-48 hours. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We use UPS, FedEx, or USPS depending on the weight of the order. You will receive a tracking code once your order is shipped so you can track your order up until delivery.

Shipping usually takes just a few days to pick and pack an order (1 days – 3 days) and an additional transit time (1 days – 10 days) depending on supplier service level agreement (SLA) and is subject to weather conditions such as inclement weather however we cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by us or other parties only as an estimate only. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

RETURNS

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 3 days from the date of purchase. Fulfillment mistakes resulting in the shipment of incorrect products to you will also be accepted for return 3 days from the date of purchase.

All returns or exchange requests must be made within 3 days. You must have a Return Merchandise Authorization (RMA) number before returning any merchandise to us. Any returns without an RMA number will be refused. Contact us for a return number RMA before sending the item back.

Shipping is not refundable on returns or exchanges of brand new unopened merchandise. Shipping costs & a 20% restocking fee will apply to all brand new unopened non-damaged items that are returned.

All refunds will be reflected on customer accounts only once the item is received.

EXCEPTIONS

Software, video games, Perfume, and Cologne are not returnable or refundable due to the nature of these products.